When it comes to mastering customer service on social media, who does it best? Look no further than the watering bowl. It’s the pet industry.
Dog and cat lovers may be some of the most loyal (and at times most demanding) customer around, so having a strong customer strategy is key. In this panel discussion, we’ll explore the importance of having a strong service level agreement (SLA), how to deliver a clear, authentic voice and how mastering customer interaction can have ripple effects on a brand’s reputation.
Infuse a bit of customer wisdom into your social strategy and join us at Bark-K for an informative conversation worthy of a few round of a-paws.
Your $10 ticket comes with a drink on us!
Run Of Show
5:30 p.m. to 6 p.m. | Networking
6 p.m. to 6:30 p.m. | Panel Discussion
6:30 p.m. to 7 p.m. | Q&A and Networking
About Our Panelists
Terri DeMunt
Director of Customer Service at Nestlé Purina North America
Terri’s love for service is the common thread with her 27 years in the consumer care industry. Terri has been involved in all areas of service delivery with an extensive background on developing and activating consumer engagement strategies. In her current role, Terri works to reshape and advance service by leveraging digital innovations and driving agility within Purina’s core and direct-to-consumer businesses.
Jessica Cooke
Owner of Yuppy Puppy Pet Spa
Jessica opened Yuppy Puppy in 2003, a holistic pet hotel, spa, enrichment play, training, self wash and boutique. The company now has two locations with over 25,000 clients. Yuppy won coolest pet place in America in 2021 and was recently voted top three businesses in St. Charles county.
Tom Bazzle
Communications Coordinator at Treats Unleashed
Tom joined Treats Unleashed in 2013 to pursue his passion for pets and baked goods. After a few years, he joined the office team to make a difference company wide. He now helps 17 (soon to be 19) stores maintain the highest level of customer service, while expanding their social presence online and in the community.
About Our Venue
Bar K is a fully-staffed dog park, modern bar/restaurant and event space. Our event will take place at Petfinder Park (see map below).
